Veterinary Receptionist Lead

In addition to the responsibilities outlined below, Reception Team Lead is an invaluable member of the hospital team who works directly with the Hospital Manager, Managing Veterinarian, and supporting client services staff. This individual has oversight of the Client Service team to ensure productive and quality veterinary care at all times. MINIMUM of 2 to 3 years VETERINARY OFFICE EXPERIENCE IS REQUIRED for this position.

Job Responsibilities

Performs all duties of a Client Service Representative Leads and mentors a team of Client Service Representatives while ensuring that policies and protocols are followed at all times. Delegates responsibilities to the Client Service team to ensure efficient use of scheduled staff at all times. Acts as a liaison between front office staff and the medical staff to ensure that questions and concerns are addressed in a timely manner. Works collaboratively with all staff to ensure quality client care and staff productivity, while maintaining a smooth flow of hospital operations. Organizes client traffic, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. Assists Hospital Manager with the training of new employees, interns, and volunteers. Leads Client Service department meetings in partnership with Hospital Manager or Assistant Hospital Manager Provides regular communication and input to Hospital Manager to keep him/her informed about site situations regarding staff, intern, or volunteer concerns. Holds daily huddles using huddle guidelines Follows up on daily tasks lists and assignments, recognizing staff for their efforts and coaching effectively when necessary Balance cash flow systems, auditing open invoices, processing collections when necessary, complete daily deposits and DVM treatment auditing Stationary supply ordering

P Performs other duties as assigned

Skills And Basic Qualifications

Along with a positive attitude and a high degree of energy, you will have excellent communication skills, the ability to lead and motivate a team of Client Services Staff and work effectively and efficiently in a fast-paced environment Ability to effectively handle and control upset clients Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment Models a professional and courteous manner with staff and clients. Commitment to ongoing educational development and growth Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skill

Compensation Commensurate With Experience.

Canton Veterinary Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.