Customer Service Representative-Broker Support
📋 Role Overview & Responsibilities
At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.
It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.
We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities from within the organization, with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.
You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We’re proud of how far we’ve come, and a career with us also gives you growth opportunities.
Role
We seek extremely motivated, high-energy people to join our inbound/outbound Customer Service Team. Your primary role involves answering inbound calls from licensed agents and assisting with basic benefit questions, as well as questions regarding insurance verification/formulary & provider searches. You will also be responsible for reconnecting prospective members to their assigned agents when they call back to complete the enrollment process.
Handle inbound calls from licensed agents to provide. Eligibility information can be obtained by using the CMS (Marx) site. Medicaid eligibility information can be obtained by using the state site provided by our client. Formulary coverage information regarding prescription benefitsBasic benefit informationProvider network statusEnter notes in the client’s profile on the company’s Customer Relationship Management System (CRM) in an accurate and compliant manner. Warm Transfer prospective members to designated telesales team(s)Follow all Federal, State, Cirrus, and Client policies and procedures.
Skills and Qualifications
Customer Focus, technology savvy, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
Minimum requirements
High school diploma or general education degree (GED)Must have some call center experience.
Training/Work Schedule
Training: Mon - Fri 9 am - 5:30 pmWork: Mon - Fri 11:30 am - 8 pm
Frequently Asked Questions
How do I apply for the Customer Service Representative-Broker Support position at NationsBenefits? ▼
Click the “Apply for this Position” button on this page to submit your application directly to NationsBenefits without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Plantation, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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