Project Manager (Client Services)

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That is something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities from within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We’re proud of how far we’ve come, and a career with us gives you growth opportunities, too.

Job Overview

As a Project Manager in our Client Services team, you will oversee the full project management life cycle including the implementation of highly complex, large-scale, strategic IT and business initiatives. You will be driving the implementation and continuous advocacy of established policies, to ensure successful management and reporting. You will collaborate with all cross-functional teams to identify the impacts and interdependencies between projects and/or programs.

Key Responsibilities

Consistently exhibits behavior and communication skills that demonstrate NationsBenefits’ commitment to superior customer service, including quality, care and concern with each internal and external customerIdentifies, researches, and analyzes operational issues under the direction of managementCompletes projects independently or with appropriate staff as identified by managementPossesses high-level knowledge and proficiency in Project Management methodologies, Resource Management practices and Change Management techniquesFunctional expertise and fundamental business knowledge to contribute to the strategic direction of the function and supported client group(s)Exemplifies strong knowledge and understanding of instructional design practices and proceduresWorking knowledge of sales business principles, practices, and proceduresConduct systems implementations including requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, supportProvides recommendations and action plans for implementation, monitoring and control based on results of analysisWorks with cross-functional teams in identifying operational issues, implementing adopted recommendations, and monitoring themParticipates in and/or leads ad hoc committees as agreed uponUses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability ActResponsible for compliance with all federal, state and local laws, rules and regulations affecting CompanyResponsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by CompanyPerforms additional duties as assigned

Critical Skills and Experience

BS degree or AS degree with five plus years of experience. Computer Science, Information systems or Business, Project Management; preferred major/area of study3-4+ years of experience in relevant fieldAdvanced level knowledge of MS Office Suite, including Word, Excel, PowerPoint and SharePoint. Intermediate to advanced level of knowledge and practical application of Project management tools. Experience performing business analysis and project assessment for large and complex projectsAbility to create business and functional specifications according to business needsExperienced with structured requirements documentation. Experienced with Business Process improvement conceptsExperienced with project artifacts including project charter, project risk evaluation matrix, project management framework implementation and project integration activitiesKeeps abreast with PMI guidelines including traditional and agile project management

Preferred Skills and Experience

PMP certified by the Project Management InstituteExperience in healthcare IT, claims processing systems, Lean, process mapping, Business Requirement Document BRD, current vs. future state development

Additional Notes

Your position may require some occasional travel from time to time to meet with clients or for conferences. Travel is expected to be roughly 10% of the time.

LOCATION

You will work onsite in our office in Plantation, FL