Enterprise Business Process Analyst, Employee Experience

Overview

Lead enterprise-level business process assessment, analysis and re-engineering initiatives to drive improved employee experience and increased operational efficiencies to support enterprise level employee experience and satisfaction strategic goals. Develop effective relationships across the organization and collaborate with sponsors, stakeholders and the business community to elicit, document, map (current and future state) and analyze business processes. Present clear assessment research and process improvement recommendations to business sponsors, stakeholders and executive management. Share best practices and industry insights with business and functional areas throughout the credit union. Assist functional areas with implementation of approved process improvement recommendations.

Responsibilities

Identify and assess business process strategies and opportunitiesProactively monitor external and internal sources to identify opportunities for employee experience and operational efficiency improvementsEstablish and lead temporary process improvement teams, leveraging business area subject matter expertActively collaborate with staff across business units to define business processes; conduct analysis and recommend viable solutions to improve employee experiences and operational efficienciesServe as subject matter expert and internal consultant in a wide array of business domains by using broad knowledge/understanding of Navy Federal business processes and business modelsProvide direction to team members and conduct full cycle business process mapping, analysis and re-engineering affecting cross-functional business areasConduct qualitative research and analysis to include interviewing business process owners/team members; monitoring live or recorded Contact Center calls; visiting branch offices; directly observing team members performing processes; and reviewing policies and desk proceduresConduct quantitative research and analysis related to current and proposed future business processesEvaluate current process effectiveness/efficiency through research/analysis of internal/external industry trends, markets and benchmarksSynthesize research and findings; identify root causes of ineffective or inefficient processes; and recommend opportunities for improvementAssess and communicate impacts, trade-offs, risks, costs and benefits of process re-engineering effortsServe as Product Owner for requirements gathering and user acceptance testing for approved process improvement initiativesEmploy appropriate process modeling, analytical tools, and simulations to design new/enhanced business processes and functionsTrack the design, development, testing and implementation of approved process improvement and/or system enhancementsDevelop and present periodic status reports for executive sponsors/stakeholders on active process improvement initiatives summarizing progress and/or deviations from planned costs, schedules, designs or deliverablesCreate performance indicators to measure/report ROI and determine if employee experience or process improvement objectives have been achievedMonitor implemented process improvement initiatives to determine whether new processes and standards are communicated, measured and updated to maintain continuing effectiveness and efficiencyDevelop and promote the business process analysis disciplines, approaches and methodologiesAdvocate for use of Navy Federal and industry best practices by keeping current with industry trends, new technologies, tools and innovative research while driving opportunities for change management across the

Qualifications

Extensive experience in business process management including business process management tools/software suites, business process mapping and assessment, re-engineering, modeling/architectureExperience creating process flows using notation standards such as Business Process Model Notation (BPMN) or equivalent notationsLEAN or Six SIGMA or similar business process improvement methodologySuperior thought leadership in providing vision & strategic thinking to technical decisions/issuesDemonstrated experience developing business cases and cost analysisUnderstanding of development life cycles (Scrum and other Agile, iterative approaches)Experience performing analysis of business trends and producing executive summaries or reports for management reviewStrong ability to effectively work with different levels of staff and managementBroad and enterprise-wide view of the business and its relationships to Information TechnologyHighly proficient using Microsoft Office suite of productivity toolsEnterprise Architecture (use of a major framework and/or toolset)Superior skill building effective relationships through rapport, trust, diplomacy and tactExcellent verbal and written communication skillsStrong situational analysis and decision-making skillsSuperior skill influencing and building consensus with business partnersEffective organization, strategic planning and research skillsDemonstrated skill in results-oriented leadership in a challenging environmentBachelor's Degree in a related field or the equivalent combination of education, training and experience

Desired Qualifications

Advanced degree in business administration, operations research, statistics or related fieldsExperience working in a business operations group, preferably with direct interaction with or on behalf of business customersFamiliarity with the Business Analysis Book of Knowledge (BABOK)Familiarity with PMI Project Management Framework (PMF)Previous experience in the credit union/banking industryVisualize and create high-level solutions to business problems/opportunities that integrate with enterprise technology capabilitiesExperience assessing, authoring and evolving business process architectures, including documenting the architecture according to best practices inLSS Black Belt certified

Hours: Monday - Friday, 8:00AM - 4:30PM (Flexible)

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.