Training Instructor I/MLO

Overview

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Participate in basic/routine tasks of narrow scope requiring basic research/review. If selected for Mortgage-MLO, incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks. For most business units with member-facing roles, may be called on to work alongside trainees during periods of high volume and therefore must maintain SME knowledge/expertise.

Responsibilities

Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elementsConduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performanceCreate reference and support tools that reinforce trainingDevelop and enhance training content and technique to ensure that learning objectives meet training requirementsFacilitate classroom interactions to ensure optimum engagement levels from participantsIdentify and recommend new and novel training approaches and modalitiesImplement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offeringsLiaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methodsManage preparation of training materials, resources and course content from conception through production stagesPlan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc trainingRespond to and resolve training related issues and inquiriesTrack, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achievedTrain employees on the concepts, products, policies, procedures and equipment used in the positionConduct research and analysis of requirements and processesIdentify and develop recommendations for business process improvementMeasure, develop, mentor and counsel traineesServe as subject matter expert regarding business functions, systems, policies and/or proceduresSet performance standards and expectationsPerform other duties as assigned

Qualifications

Ability to adapt to fluctuating work-flowAbility to compile, organize and present information clearly and conciselyExposure to classroom instruction and/or facilitation for individuals or groupsExposure to working and participating in cross-functional, multi-dimensional teams and projectsIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksLicensing System and Registry; includes fingerprinting and background checksBasic skill to successfully influence, lead and/or guide others towards goalsEffective database and presentation software skillsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill capturing and translating processes and requirements into easily understood termsEffective skill collaborating with various external and internal technical and/or functional contactsEffective skill communicating with all levels within an organizationEffective skill interacting tactfully and effectively in difficult situationsEffective skill speaking and/or presenting in front of groups in a professional settingEffective verbal and written communication skillsEffective word processing and spreadsheet software skillsProcessing/Underwriting experience preferred

Desired Qualification(s)

Familiarity with Navy Federal products, services, programs, policies and proceduresFamiliarity with Navy Federal's functions, philosophy, operations and organizational objectivesFamiliarity with banking/financial industry standards and practicesBasic skill in assessing organizational training needs and researching topics for course developmentBachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 9:00AM - 5:30PM

Location: 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.