Customer Service Representative
📋 Role Overview & Responsibilities
Nemas International is looking for a customer service representative to join our team remotely. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issuesConsult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needsMaintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategicTrack interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
Requirements
Bachelor’s degree, High School Diploma or equivalent1-2 years proven experience in supporting client success a plusExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM system
About Nemas International
Nemas International is a full service provider of consumer product management, warranty and support for original equipment manufacturers and branded products throughout the Americas.
Our employees enjoy a work culture that promotes equality and diversity.
Nemas International benefits include health care, paid time off, retirement savings, employee assistance programs and professional development.
Employees can also take advantage of offerings like casual dress code, 401k, corporate discounts, and gym memberships etc.
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Frequently Asked Questions
How do I apply for the Customer Service Representative position at NEMA? ▼
Click the “Apply for this Position” button on this page to submit your application directly to NEMA without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Dallas, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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