Technical Services Help Desk Representative
📋 Role Overview & Responsibilities
Come Be Part of a Mission that Matters!
NEOGEN is currently seeking a motivated candidate to join our growing Technical Services Help Desk team aimed at supporting our customers’ equipment and software applications.
Essential Duties
Offer live technical support by fielding incoming calls, emails, and other inquiries from both internal and external customersEntry of cases into Case Management System (CMS) utilizing information gathered from internal and external technical support sessionsUtilize various telecom technologies—including GoToRescue, Microsoft Teams, and Skype—to engage the customerContribute as a participant in a variety of special projects that extend to and include Technical Services department
Education and/or Experience
Superb customer service skills; at least 1 year of experienceExcellent written, verbal, and non-verbal communication skills
Preferred
Bachelor’s degreeDemonstrable experience working in customer-facing rolesSkilled in troubleshooting; technical background
WHO IS NEOGEN
From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!
Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.
Frequently Asked Questions
How do I apply for the Technical Services Help Desk Representative position at Neogen Corporation? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Neogen Corporation without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Lansing, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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