UX Researcher, Associate (NJUS)
📋 Role Overview & Responsibilities
Purpose of Position
Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user’s point of view.
Tasks And Responsibilities
Responsibilities include but are not limited to
Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes Communicate research insights and frame actionable recommendations and concepts Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, et. al. as needed Contribute to the repository of research findings and insights for future use and reference Advocate for the user in areas of web accessibility and inclusion Embrace UX research best practices and methods Embrace our open culture of optimism, curiosity, and rapid experimentation
Education
Bachelor's
Certifications and Licenses
Years Of Experience
0-2 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar. 0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes Working knowledge of user/web analytics technologies such as Adobe Analytics Some experience with information architecture, usability heuristics, and HCI fundamentals Solid communication and organization skills Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others Demonstrate a portfolio of case studies highlighting UX research discovery and validation Basic understanding of agile/scrum processes and best practices Comfortable with ambiguity and bringing research insights to life through presentation and storytelling Ability to collaborate and learn from anyone in the organization
Frequently Asked Questions
How do I apply for the UX Researcher, Associate (NJUS) position at NetJets? ▼
Click the “Apply for this Position” button on this page to submit your application directly to NetJets without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Chicago, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →