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Information Technology Help Desk
Work Model
📍 Huntington Beach, CA
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
📋 Role Overview & Responsibilities
Responsibilities
- Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines• Install new hardware and software upgrades requested from users• Analyze and solve technical problems by using problem-solving skills• Conduct analysis and troubleshooting via telephone, email and using remote assistance• Resolve technical problems with computing equipment and software• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites• Create and update Microsoft-based OS Image and Apple OS X for internal usage• Create and update PE bootable Windows disc for deployment purpose• Provide technical support for IT services in conference rooms• Assist employees in company events, such as exhibits• Install and perform maintenance on proprietary system/s• May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
Qualifications:• 2-year degree or better or equivalent work experience with HS degree or military experience• Working knowledge of fundamental operations of relevant software, hardware, and other equipment• 3+ years of related experience• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment• High level of organizational skills and attention to detail• Knowledge of Windows OS in enterprise environment• Understanding of PC technology (MS office, Internet, Windows)• Project Management Fundamentals
Frequently Asked Questions
How do I apply for the Information Technology Help Desk position at Nexien Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Nexien Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Huntington Beach, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
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