Account Support Representative

RESPONSIBILITIES This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Company’s customers and inter-company personnel when gathering and communicating required data. · Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications· Provides customers with requested information through both verbal and written communication· Process and distributes daily production reports to management and supervisory personnel· Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests· Records distribution center complaints and follows ups to assure corrective action is implemented· Expedites all inter-company functions to assure timely shipment of product· Assists in the development of production schedules for specific product lines· Prepares a variety of month-end reports for management distribution· Support and participation in the Company’s management and quality system including continuous improvement efforts · Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required · Assists with annual physical inventory· Supports and implements the Environmental policy as it pertains to work activities· Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above Skills and Experience · Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers · Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access · Excellent written and verbal communication skills · Pleasant telephone etiquette and interpersonal skills · Familiarity with alpha/numeric keyboard