Product Owner (Healthcare Background)
📋 Role Overview & Responsibilities
Position Summary:· The Product Owner is a member of the Revenue Operations (ROPS) Business Team and serves as the customer’s voice, responsible for designing and driving new patient engagement and contact center IT functionality to be used by our patient support team. They will contribute to the overall product strategy, vision, and roadmap. · They work closely with a cross-functional team of subject matter experts, business leaders, IT analysts, our regulatory and compliance partners, and user experience designers to define, build, and release a transformative “next generation” contact center application. · Candidates must possess exceptional skills in leadership, management, work ethic, critical thinking, attention to detail, presenting, and written/verbal communication.· They are passionate about the opportunity to design our future contact center IT platform. Join this high-performing team in their efforts to effect change and create a new way of delivering support to our patients by empowering our teammates.· We invite you to join us on this journey, to give the gift of an innovative, dynamic and intuitive tool that will positively impact our teammate and patients.· Supports the evaluation of current state operations in partnership with the ROPS business and IT team to create a shared understanding· Sets vision of future state functionality, represented through creation and management of a product feature backlog· Obtains feedback on future enhancements and new functionality· Gathers requirements through interactions with stakeholders and research and then formalizes requirements for development in partnership with IT business analyst partners· Works with user interface and experience designers to ensure a great user experience while supporting overall program design· Proactively identify and mitigate impediments impacting successful team completion of requirements writing, development or production release goals· Partners with IT development teams daily to prioritize, plan and ultimately develop new features and move the product design forward
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This position is located in Denver, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
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