Customer Success Manager - German Speaking
📋 Role Overview & Responsibilities
Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.
As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post-rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day-to-day support.
Tasks
- Customer Adoption & Support: Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
- Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
- Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
- Stakeholder Management: Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.
Requirements
- Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role in a B2B SaaS environment.
- Domain Familiarity: Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.
- Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
- Language & Location: Must be based in or willing to relocate to Berlin. Fluency in both English and German is required to work closely with our DACH customer base.
Benefits
- At Nooxit you can build something new and make a difference with like-minded people.
- You can expect a young, dynamic team of employees and freelancers and an appreciative and great atmosphere.
- Hybrid setup with our office in Berlin
- Competitive salary
- Hardware of your choice
Are you interested?
Then apply right now by sending your CV. A cover letter is not necessary.
If you have any questions, please contact us or just give us a call!
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