Desk Side Analyst (Norfolk, VA)
📋 Role Overview & Responsibilities
Make a difference. Be happy. Grow your career.
Position Summary
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities
Manage / repair all technology hardware including but not limited to computers, printers, scanners.Maintain accurate hardware production inventories and spare stockTroubleshooting some software as neededAdheres to all documented processesTravel to off sites to provide same level of support as main campus assignmentAssist with project assignments to implement new technologies or hardwareProvide on call and project support as neededAssist with movement of I&T assets either receiving new equipment or the decommissioning of end of life equipment
Position Requirements
Demonstrate a deep understanding of the technical environment and its business return.Strong communications; written and oralHave the necessary communication and interpersonal skills to interact with clients at all levelsCan keep up to date with technology as it develops and inform their clients of the potential impact.Be self-managing and capable of prioritizing workload based on client requirements.The ability to work under pressure within a team and the ability to multitask are important attributes for this roleThe candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skillsMaintain a clean and orderly work environment.The candidate will need to be able to take direction from leads and react to downtimes in the environment.Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience
College diploma or university degree in the field of computer science, telecommunications, information sciences, or relevant work experience
Frequently Asked Questions
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This position is located in Hampton, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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