NAC Customer Relations & Charter Specialist

NORTHERN AIR CARGO

Northern Air Cargo is a subsidiary of Saltchuk Aviation Shared Services and part of the Saltchuk family of companies. Our mission is to provide safe, reliable aviation services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska, Florida, Hawaii, South America, and the Caribbean.

SALARY

The compensation for this position is $21.13 per hour and is negotiable depending on experience.

Benefits

Comprehensive insurance programs including medical, dental, and vision.Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance programCompetitive 401k match program with zero vesting periodAnnual bonus and salary review programsCompetitive paid time off, personal days, and federal holidaysReimbursement benefits for fitness, transportation, and tuition up to $5,250 annually

Position Summary

The Customer Relations & Alaska Charter Specialist works with major accounts to quote freight and/or charters and monitors shipments for timely movement. Monitors and audit programs for revenue assurance for major accounts. Develops understanding of customers' needs within key accounts to provide better service levels and strengthen relationships. Works cross functionally with operational departments to ensure customer satisfaction.

DUTIES

Review status of current major accounts and prioritize customers immediate needs.Audit for accurate rating and billing of key accountsCoordinate delivery, accurate tracking, and billing key customer and third-party vendors to ensure completion of deliveries and final payment to vendor is issued.Resolve customer's issues and concerns, provide shipping quotes, and follow up services.Provide customer sales and pricing support for the Alaska charter markets.Build and maintain strong customer relationships.Coordinate bid quotes with the Flight Scheduling Department to ensure availability of resources.Perform customer outreach to business customers offering NAC services and products.Create and execute charter contracts in compliance with NAC pricing and procedures.Work directly with sales managers to strengthen understanding of customer and community needs.Maintain a positive and professional attitude.Utilize company issued communication devices (computer, phone) in a professional manner.Represent NAC through participation in Anchorage and Alaska based community and customer events, as required.Other duties as assigned.

Position Qualifications And Requirements

Education

High school diploma or GED required.

Experience

Six months sales related experience required.Minimum one year of recent professional administrative office experience required.Transportation sales, logistics, or brokerage experience preferred.Must demonstrate a high degree of accuracy and attention to detail.Must be able to utilize Excel including building and use of formulas.Able to prepare and complete forms effectively and collate data and information.Able to multi-task in a fast-paced environmentMust be professional and courteous with all customers.Ability to take direction and management feedback in a positive manner.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.Ability to compute rates, ratios, and percentages.Understand of dimensional calculations and limitations with size/weight ratiosMust be able to occasionally lift, push, and pull up to 50 lbs.Must be able to pass a pre-employment drug test, background check, criminal history check and security threat assessment.

Language And Communication Skills

Must have superior written and verbal communication skills.Exceptional interpersonal skills and the ability to interact well with coworkers and customers.Ability to read and comprehend instructions, correspondence, and training materials.Ability to effectively communicate information in one-on-one and small group situations.Must have a working knowledge of computers and Microsoft OutlookInteracts regularly with the public over the phone and via email.Exceptional phone skills

WORK ENVIRONMENT

Primarily works in an office setting with adequate lighting and ventilation and a normal range of temperature and noise level.Occasionally attends outdoor events and may be exposed to heat and cold and inclement weather.May be exposed to fumes and loud noise.

PHYSICAL EFFORT

Frequently required to sit, see, speak, listen stand, and walk.Able to lift, push and/or pull up to 50 lbs.

DISCLOSURE

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

EQUAL OPPORTUNITY

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email RecruitingTeam@saltchukaviationss.com.