Site Manager - Operations

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The Senior Manager, Critical Facilities Operations and Maintenance is a senior management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximise customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Centre. This role is interacts with NTT employees, vendors, partners, contractors, and clients.

This senior management role is accountable for leading cross functional teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Working at NTT

Key Roles and Responsibilities

Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre. Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance). Ensures relevant teams works effectively to achieve required goals/objectives. Manages budget, staff planning, relevant feedback, operational efficiency, etc. Directly interfaces with Construction management team, contractors, and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online. Works with relevant teams to develop and track annual budgets. Works with relevant teams to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning. Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction. Conducts training with the relevant operations/maintenance teams on equipment, relevant procedures/processes. Manages and maintains all training documentation. Manages systems to avoid unplanned, customer-impacting outages. Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems. Participates in rotational on-call schedule to respond to emergency situations at the data centre. Provides site leadership, implements training, and acts as both a coach and mentor to site employees. May require late night work approximately once every other week to meet critical maintenance windows and scheduling. Performs other duties as assigned by leadership. Regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills and Attributes

Ability to be highly confidentialAbility to work in a team environmentAbility to manage stress and/or fast pace effectivelyKnowledge of current NFPA Electrical, Fire and Life Safety and building codesKnowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issuesExpert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systemsExcellent customer service skillsExcellent verbal and written communications skillsMust be detail oriented, organized, flexible and ability to handle multiple priorities simultaneouslyStrong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:o 12kV switchgearo 480/277 and 208/120 volt electrical generation and distribution systemso Diesel powered AC generator plants up to 3MWo Static UPS systemso Static switcheso PLC and relay logic controlso Power monitoring systemso Data centre power distribution and management systemsHas demonstrated technical ability and innovative thinking cross functionally, including integrated systems and ITStrong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one linesAbility to conduct power system capacity, safety and code compliance assessmentsAbility to train the Critical Facilities Staff on systems and proceduresAbility to operate in and promote a rigorous process-driven, team environmentAbility to logically analyse and solve problemsDetailed orientedAnalytical thinking, problem solving, customer oriented, and commitment to qualityExcellent problem-solving skills

Academic Qualifications and Certifications

Bachelor’s degree or equivalent in Engineering or similar field required

Required Experience

Extended experience in data centre and/or critical facilitiesProven experience managing and motivating critical facilities operations and maintenance teams/function

Skills Summary

Data Center Maintenance, Electrical Engineering, Mechanical Engineering, Mission Critical Facilities

What will make you a good fit for the role?

Workplace type

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category