REGIONAL MANAGER

If you are hired provisionally in the title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.

Family Independence Administration’s provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

The Director of the Office of Project Services will be responsible for assisting the Executive Director in the development and implementation of policies as it relates to the centralization and automation of the Office of Project Support. The Director of the Office of Project Services will also be responsible for monitoring overall results, evaluating programmatic initiatives and outcomes, and conducting recurring and/or ad hoc studies as needed to gauge program effectiveness.

FIA’s Office of Project Services is recruiting for one (1) Administrative Job Opportunity Specialist, M3 to function as Regional Manager, who will:

Oversee the daily operations of designated Public Assistance Job Centers and Model

Offices located throughout the five boroughs whose responsibility is to determine

eligibility, authorize and issue expedited and recurring benefits for eligible households

receiving public assistance benefits. Plays a major role in enacting welfare reform

initiatives through analysis of program operations, client eligibility criteria and the

engagement of low-income families in different employment initiatives.

Collaborate with the center Enhancement Directors (CED) in the effective management

and enhancement of services of the Job Centers and Model Offices to ensure the centers

provide adequate program access, timely and accurate eligibility determination of

application and recertification cases and to address any reported case changes and

client inquiries quickly, accurately and professionally, works with CED to develop

individualized action plans which present short, middle and long term goals and strategies

for individual centers

Plan and provide direction in the development of policy and procedural protocols for the

coordination of application and recertification for the public assistance program.

Assist in the organization of the center priorities, staff allocations and workflow to improve

the results of activities and meet the mandated targets set forth by Federal, State and

Agency guidelines.

Direct and monitor the timely preparation of management activity reports (for the Assistant

Deputy Commissioner and Executive Regional Managers) that summarize, highlight, and

analyze fluctuations in the center activities within the regions and recommends corrective

action where problems are discerned.

Hours/Shift

9:00am - 5:00pm

Minimum Qualifications

A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Preferred Skills

Exemplary Supervisory leadership and experience, which includes strong communication and writing skills. - Ability to work well in a fast-paced deadline driven environment. - Well organized, solutions-oriented exceptional research and problem-solving skills. - Working knowledge of Cash Assistance process

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.