Client Navigator - Level I
📋 Role Overview & Responsibilities
About NYC Health + Hospitals
NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region’s only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi’s Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Check Us Out Online
www.nychealthandhospitals.org
careers.nychhc.org
Docs4nyc.org
Job Description
Under supervision, with some latitude for independent initiative and judgement, performs tasks related to inquires by the general public and facilitates the flow of clients. Primary duties include interaction with clients, providing information, explaining rules, regulations, policies and procedures. Performs related tasks. Typical tasks include:
Greet clients and identify service required to facilitate their flow through the facility
Direct clients to appropriate personnel or area
Monitor facility entrance and lobby to facilitate client flow through the facility
Provide clear and accurate answers to questions regarding the facility services
Maintain a directory of facility interpreters, departments, and local transportation and community services
Minimum Qualifications
Assignment Level I
High School diploma or GED; and One (1) year of full-time customer service experience; and Good written and oral English communication skills; and Computer skills, including word processing, spread sheet and/or database software programs
Assignment Level II
High School diploma or GED; and Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and Good written and oral English communication skills; and Computer skills, including word processing, spread sheet and/or database software programs
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply Now" button.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs
Frequently Asked Questions
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This position is located in Bronx, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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