Coordinating Manager Level B

About NYC Health + Hospitals

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln .

Job Description

Purpose of Position

Under the direct supervision of the Department Leadership, carries out or performs managerial and clerical activities in accordance with the established policies and procedures of the hospital.

Administrative: The Coordinating Manager B in the Guest Relations Department performs managerial and operational functions in order to achieve and maintain a seamless day-to-day operation and patient satisfaction.

Duties And Responsibilities

Support the Department Leadership with managing day-to-day administrative and operational functions of the Guest Relations Office. Initiates, prepare and maintain memoranda, reports, spreadsheets, presentations, and charts. Troubleshoot day-to-day operations for materials management, procurement, and account issues in collaboration with the Accounts Payable and Central Procurement Departments Manage procurement of supplies, materials, and equipment for the department. Reconcile supply orders with purchase orders and invoices for Guest Relations department-wide. Supervises the office administration and office record-keeping activities of the department. Participates in budgetary planning, reviews operating costs, performs cost studies, and prepares OTPS/PS departmental budget. Prepare statistics, reports, staff, and equipment justifications and assist in the preparation of budget requests and capital equipment needs of the department. Review and manage the Open Commitment Report for Care Experience/ Guest Relations department-wide. Demonstrate a positive and pleasant attitude conducive to the workplace which enhances the Person-Centered Care - ICARE Value Standards of customer experience, and promotes the Mission, Vision, and Value Statement of NYC H+H Lincoln Medical and Mental Health Center. Provide Leadership with administrative support and assistance as needed. Act as a departmental representative for various NYC H+H-Lincoln Medical Center initiatives along with Labor/Management Joint Caucus May represent the Department Administrator in external contacts with community groups, organizations, and agencies. Assist in ensuring TJC readiness; type, revise, and prepare policies, survey compliance documents, and plans of corrections. Ensures that compliance manuals are current and that policies and procedures are followed. Responsible for the supervision of the staff, schedule, training, assignments, evaluations, and daily operations, along with monitoring and tracking of the staff productivity. Assist Leadership with the review of performance evaluations for accuracy and submission. Complete documentation for progressive disciplinary action for staff not adhering to compliance with corporate policy and procedures. Liaison: Assist with all NYC H+H-Lincoln services and departments’ initiatives to ensure that adequate services/ resources are offered to meet the needs of our community. Perform other related duties as assigned by the department leadership.

Minimum Qualifications

A Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or A Baccalaureate degree from an accredited college or university in disciplines listed in “1” above; and Three (3) years of full-time experience, as described in “2” above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in “2” above; or A satisfactory equivalent combination of education, training and/or experience.

Note: Certification or licensure may be required.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center

Human Resources Department

234 Eugenio Maria De Hostos Blvd, (East 149th Street),

2nd Floor, Annex

Bronx, NY 10451

Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs