Deputy Executive Director - Virtual Express Care (Director Health Care Standards), Quality & Safety

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage daily service line operations including development, execution, and management of Expresscare portfolio business cases, including tactical operational plans, technical and regulatory builds, procurement, and vendor management. Implementing service line growth and development necessary to ensures strategic, operational and financial focus on growth, improving outcomes, clinical effectiveness and patient safety.Contribute design and development of new programs and systems to improve the customer experience, create a persistent customer-first mentality across physical and digital channels.Partner with vEC Medical Director and Associate Medical Directors for all activities related to patient care and medical staff management. Partner with COO to manage key performance indicators for service lines and portfolio business cases including measures of process performance and programmatic outcomes.Develop and explore testable hypotheses (i.e., reduce total cost of care, improve member outcomes, drive member satisfaction, etc.) in collaboration with core programmatic partners.Identify inefficiencies and process improvement opportunities, analyze potential gains, prioritize and propose action plans and timeline to support continuous improvement.Assist with leading and managing change through influencing matrixed System resources to achieve system-wide performance improvement initiatives.Supporting relationships and communication with other city and state agencies, offices, or members of government; community-based organizations; and other external stakeholders as needed, with seamless coordination with intergovernmental affairs and the press office Responding quickly to unanticipated or urgent requests, providing consultation and direct support to relevant team members as needed.All Other assignment, as needed

Minimum Qualifications:Graduation from an approved School of Medicine and completion of an approved residency and Board eligible; and, N.Y. State license; and, Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or, A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and, Eight years of progressively responsible experience in health and medical services administration, of which at least four yeaDepartment PreferencesStrong leadership and change management skills including experience with clinical practice management Provider management experience within clinical service lineSuperior organizational, planning, and project management skillsDesire and ability to work with multiple stakeholders including business, clinical, and IT leadership Excellent customer service and people skillsStrategy, Project Management, Healthcare Market Analysis, Telehealth and Other Healthcare Technologies, Healthcare Operations, Quality Assurance, Performance Improvement, RiskManagement, Regulatory & Accreditation, Care Experience, Healthcare Administration, Data & Reporting, Policy, Leadership and Team Building.*Willing to travel to NYC Health + Hospitals facilities within the 5 boroughs

NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs