Hospital Care Investigator (2 Positions available)
📋 Role Overview & Responsibilities
About NYC Health + Hospitals
NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region’s only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi’s Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Check Us Out Online
www.nychealthandhospitals.org
careers.nychhc.org
Docs4nyc.org
Work Shifts
7:00 A.M – 3:30 P.M
8:00 A.M – 4:00 P.M
8:30 A.M – 4:30 P.M
9:00 A.M – 5:00 P.M
10:00 A.M – 6:00 P.M
Job Description
Under direct supervision, conducts investigations in a health care setting to determine the eligibility of applicants for medical assistance payment programs or the ability of patients and their legally responsible relatives to pay for hospital or health care charges and takes the necessary actions to bill and collect for these services; explores alternative sources for payment for health care setting services rendered; codes, verifies and modifies demographic and insurance data obtained from source documents and enters such data into a computerized system; performs billings and collections functions in order to obtain maximization of health care setting’s revenue; all personnel perform related work. Examples of Typical Tasks:
Informs patient of health care setting rates; performs in-depth interviews with patients, families, relatives and friends in an office setting or the health care setting, during field investigations, and/or by telephone to determine patients’ and/or legally responsible relatives’ ability to pay for services rendered. Contacts outside agencies, organizations, insurance carriers and employers to obtain necessary information about potential sources of revenue. Acts as a liaison with social services and home care agencies.
Minimum Qualifications
A Baccalaureate Degree from an accredited college or university; or An Associate’s degree from an accredited college or university; and completion of a certificate program in medical
billing; or
A four-year high school diploma or its educational equivalent; and completion of a certificate program in medical
billing; and two (2) years of full-time experience in interviewing, investigation, or a related field, such as credit and
collection follow-up or bookkeeping, or as a customer service representative providing comprehensive customer
service entailing the dispensing of information or listening to and resolving customer’s concerns, problems and
complaints or troubleshooting; or
A four-year high school diploma or its educational equivalent; and four (4) years of full-time experience, as
described in #3 above; or
Education and/or experience which is equivalent to (1), (2), (3) or (4) above. College education may be substituted
for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience. However,
all candidates must have at least a four-year high school diploma or its educational equivalent.
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply Now" button.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs
Frequently Asked Questions
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This position is located in Bronx, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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