Senior Telecomm Network Engineer (Senior Consultant MIS- L B), Enterprise Infrastructure

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The position will report to the EITS Unified Communications Director. The position provides support, optimization, administration, and technical documentation for localized hospital sites and/or enterprise network system. The person in this position will oversees daily support for Right fax, and other network technologies. The incumbent performs root cause analysis in finding resolution to network systems failures or faults. Responsible for managing major projects that impact multiple facilities, clinics and ensures the availability of mission-critical IT services.

Duties & Responsibilities

Must be able to work independently with minimum supervision, troubleshoot complex routing / switching issues. Hands on expert experience in architecture/design, implementation & administration of data/VoIP networks Hands on expert experience in architecture/design, implementation & administration of Right fax enterprise architecture Hands on expert experience in Mobile carrier/radio carrier systems. Leads the research, selection, development, and integration of new technologies to meet the goals and objectives of the organization Responsible for diagnosing and/or resolving problems in response to reported incidents involving RightFax, mobile devices, Cisco VOIP, and PBX network components. Oversee DAS Technology at all NYCH&H locations. General maintenance of telecommunication equipment, circuits and phones Assist in configuring and installing various CISCO IP Phone models on CUCM various versions Perform move adds and changes on Cisco Unity Connection Maintain and troubleshoot CISCO VG224 Analog Gateways. Perform other duties as assigned In Depth technical knowledge and experience of CISCO routers and switches (Nexus), advanced routing/switching, platform configuration and basic network security Working with Telecom carriers during implementations and outages Hands on experience in voice, WiFi gateway and controller setup and maintenance Following establish organization change and release management procedures, naming standard and other internal processes and procedures for managing daily activities and changes Staying abreast of industry trends in order to proactively identify areas for growth, improvement, and development with the capability to implement industry best practices Leading network project implementations and implement, and integrate network solutions based on Cisco and third-party technologies including Performs trending analysis for chronic issue resolution and remediates escalated network issues Analyzes converged network traffic and reports to management on results Driving improvements in network process, efficiency and standardization Leading and guiding junior network staff

Minimum Qualifications

A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.

Operations Specialty requires supervisory experience (5 years).

Network Services requires a telecommunications background and experience.

Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education

CCNA, CCNP or equivalent combination of training, education, and experience required

Knowledge, Skills, Abilities And Other Requirements

Superior analytical and problem-solving skills required Must possess excellent communication, documentation, and interpersonal skills Must be capable of working well with others and independently Must be able to perform all job functions with minimal supervision in a timely fashion Must be able to evaluate service requests and projects and prioritize as necessary Accuracy, attention to detail, and confidentiality required Requires after-hours support work may be required and as need Cisco switches, routers, VPN, VOIP, and wireless access An in-depth and up-to-date knowledge of System Network design and management Some travel to sites within the five NYC borrows is required

Other Preferred Skills

Courtesy, tact, diplomacy, respect and ability to follow direction set by senior engineers and management are essential elements of the job. Because work involves much personal contact with others inside and/or outside the organization for purposes of obtaining information, building relationships or soliciting cooperation is essential. Work may involve motivating, influencing or training others.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.