Student Assistant Internship (Workplace Services), Ref #7627

Minimum Qualifications

Must be a US citizen or foreign national eligible to work in the United States Must be 18 years of age or older Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Duties Description

Under the general direction of an ITS3, the incumbent will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). This position will be assigned to a variety of locations in support of ITS’s client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.

Specific duties include, but are not limited to, the following:

Review and respond to IT Service Management (ITSM) system incidents and request tickets within designated assignment groups.Receive and professionally and courteously address desktop support calls transferred by the Service Desk.Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests. Collaborate with counterparts within other Regional areas as workload dictates. Install, load, and configure software and applications.Troubleshoot and provide technical assistance to clients.Obtain base knowledge of the core products used by supported clients.Document diagnostic steps taken to troubleshoot/resolve client issues.Work with other ITS groups to resolve computer-related issues. Install, configure, and troubleshoot Multi-function Printers and Network printers. Work with vendor support to resolve technical problems with agency IT equipment. Train and orient users on hardware and software where appropriate. Perform other duties as assigned.

Additional Comments

This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits Of Working For NYS For Eligible Employees

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA Up to Eight (8) days of paid sick leave annually for M/C Up to three (3) days of professional leave annually to participate in professional development Up to 50% telecommuting

Health Care Benefits

Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost

Additional Benefits

New York State Employees’ Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more.