Clinical Call Center Triage Nurse

Description

Company: Oak Street Health

Title: Clinical Call Center Triage Nurse

Location: Various

Company Description

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.

Role Description

At Oak Street Health, Nurses are an integral member of our Care Teams. The Clinical Call Center Triage RN effectively extends our care team outside of regular clinic hours, addressing patient’s medical, social, and psychological needs, via the phone and other future technologies such as telemedicine.

Together our teams are responsible for providing and coordinating care for an intimate panel of patients in our neighborhoods. While the typical primary care panel in the U.S. is around 2,500 patients for a single physician, our panels at Oak Street Health are around 500-750 for a team. This creates an opportunity to spend more time with patients, build deeper relationships, and to better execute/coordinate care plans.

We partner with a network of elite specialists and hospitals for specialty and acute care. As such, our Nurses, with our doctors, focus exclusively on care within the clinic: primary care, care coordination, and population health.

Core Responsibilities

Determine what kind of care and services the patient needs, direct them to the correct specialist, clinic, hospital, or other acute care setting, while providing clinical input up to the level of the role’s competency.Be on call with a licensed provider at all times, should consult that provider for input, and refer the patient to that provider in real time whenever appropriateOffer patient education when appropriateCoordinate care with other providers, specialists, testing facilities, agenciesPopulation health approach, in coordination with the Care TeamParticipate in phone triage and outreachParticipate in Oak Street Health promotional activitiesOther duties as assigned

What are we looking for?

We’re Looking For Motivated, Nurses With

Excellent skills and care in giving advice, ensuring that they respond with the appropriate standard of care for a specific case and a warm, friendly approachAbility to accurately and succinctly document advice given and the patient’s responseActive, non-probationary state Registered Nurse licenseGenuine passion for primary careIntrinsically motivated Embrace teamwork and the opportunity to collaborate with colleaguesWant to be a part of an innovative model focused on empirically-guided population healthBilingual Spanish preferredComfort with an evolving environmentSome travel may be requiredUS work authorizationSomeone who embodies being “Oaky”

What does being “Oaky” look like?

Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing scrappy

Why Oak Street?

Oak Street Health Offers Our Coworkers The Opportunity To Be At The Forefront Of a Revolution In Healthcare, As Well As

Collaborative and energetic cultureFast-paced and innovative environmentCompetitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.