Practice Manager

Description

Company: Oak Street Health

Title: Practice Manager

Role Description

The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Check out this pamphlet for a sneak peek into the life of an Oak Street Practice Manager!

Core Responsibilities

Staff Management and Development

Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

Clinic Operations

Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followedEnsure that we are providing an Unmatched Patient Experience and provide service recovery as neededDrive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metricsLead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflowsEnsure our patient scheduling processes are executed efficientlyOversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows

Leadership and Community Engagement

Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.

What We're Looking For

We're looking for motivated, experienced leaders with:

Required

2 or more years of experience in a supervisory roleAbility to work flexible hours as needed, with occasional evenings Proficient PC skillsUS work authorizationSomeone who embodies being 'Oaky'

Strongly Preferred

Bachelor's or Master's Degree in a related field5 or more years of experience in a supervisory role within a clinical settingWhere necessary, fluency in Spanish or other languages spoken by people in the communities we serveExperience successfully driving teams towards achievement of metrics

Preferred

Experience with Google Suite

Other Skills

A passion for mentorship and team developmentAbility to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teamsA problem-solving orientation and eagerness to identify process gaps and implement practical solutionsA flexible and positive attitude, including being comfortable with ambiguity A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities Impeccable judgment and maturityA supportive attitude toward our patient population of older adultsAble to handle confidential information with discretion

What does being 'Oaky' look like?

Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health