Customer Service Manager
📋 Role Overview & Responsibilities
About Obōz…Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside + Bozeman = Obōz.
True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.
About the role…The role of Dealer and Customer Service Manager. This role is a key to our success. This role ensures that our Dealers, Sales Representatives and Consumers receive the best service based on Oboz standards of accuracy, responsiveness, and satisfaction. Day to day responsibilities include;
Leading the teams that serve as the face of ObozManaging a team of Dealer and Customer Service RepresentativesDeveloping and maintaining standard operating procedures (SOPs), serving as a Subject Matter Expert (SME) for systems, and proactively finding solutions are key expectations
About you…You have in-depth ERP experience (ideally with implementation experience) and solid demonstrated Excel experience. You show incredible time management and priority setting skills with high levels of attention to detail. A Bachelor’s degree in business, communications, or related field combined with demonstrated past roles of leadership preferably in a customer focused position will set you up for success. Outdoor industry product experience strongly valued along with a passion for the outdoor lifestyle.
How to apply…Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz is committed to a diverse, equitable and inclusive workplace. Please submit your CV
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This position is located in Bozeman, MT with potential relocation and sponsorship assistance depending on candidate qualifications.
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