Customer Service Assistant

On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.

Job Title: Customer Service AssistantDuration: Contract to Hire Location: Bloomington, MN (Hybrid)Working Environment: Hybrid

Job Description: • Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies• Process app and gift card contacts within 72 business hours; reporting any anomalies• Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F• Monitor corporate voicemail boxes daily• Accurately transcribe fan voicemails into contact forms• Forward voicemails as appropriate• Monitor and process incoming emails to Fan Relations team email box per directions provided• Print, track and send gift cards letters to fans• Print and send letter correspondence to fans• Review incoming physical mail, scan and document contact in database; assigning as required• Assist with ordering of Gift Cards• Other projects as assigned

Education and Qualifications:• High School Diploma or GED equivalent required• 2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred• Excellent written and verbal communication skills required.• Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.• Intermediate computer skills (Microsoft Word and Excel)• Strong technical aptitude a plus• Excellent data entry skills• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.• Well organized with a high attention to detail and accuracy• Ability to work quickly in a fast-paced environment with frequent interruptions.• Ability to work independently with little supervision.