Senior Director, IT Service Management and OpEx

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Senior Director of IT Service Management and Operational Excellence is responsible for the delivery of IT as a service and driving continuous improvement across IT Operations. They lead the key strategic functions of ITSM, ITIL, facilitate operational excellence and own the ServiceNow Platform. They identify and drive efforts that improve IT service delivery, remove friction, and increase stabilization across the ecosystem ensuring that IT runs smoothly, is proactive in mitigating risks and is well positioned to adapt to the evolving needs of OneAmerica customers and stakeholders. The incumbent will build alliances and influence senior IT leaders to ensure OneAmerica has a solid technology foundation.

The Senior Director of ITSM and Op Excellence reports to an IT VP and is responsible for leading a team of service management and operational excellence analysts and consultants. This leader will enable their team by coaching, critical thinking, innovating, empowering with accountability, and organizing balanced productivity. They work on behalf of CIO Leadership to drive operational improvement providing cross functional facilitation. The incumbent plays a key role in the division by providing a reliable leadership presence and role modeling company values to the organization more broadly.

Primary Duties May Include, But Are Not Limited To

Strategic Leadership: Collaborate with the CIO leadership team to define and implement strategic roadmaps for IT processes and tools, such as ITSM/SNOW. Act as a thought leader, providing insights and recommendations to enhance IT performance.IT as a Service: Define the future state vision for Service Management and ITIL foundational practices at OneAmerica. Develop a roadmap and deliver incremental improvements.ServiceNow: Accountable owner for the platform across all modules; develops a vision and roadmap to remove customizations and derive maximum value from the platform.Ownership of IT Maintenance: Take accountability for the IT Maintenance Portfolio, from planning through delivery and steady state. Ensure projects are appropriately prioritized and are well-supported with the necessary resources.Cross-Functional Collaboration: Act as a connector and facilitator across IT and key stakeholders, promoting collaboration and information-sharing. Including facilitation of the IT & Data Operating Council.Tiger Team(s): Initiate and guide cross-functional Tiger teams to tackle targeted operational improvements in various areas and/or to accelerate the strategy and roadmaps for specific IT processes and tools.Operational Excellence: Partner with Infrastructure and Enterprise Operations to ensure that IT runs smoothly and proactively mitigates risks. This includes, but it not limited to facilitating the operationalization of projects and identifying and implementing improvements to optimize IT operational processes.IT Strategy Participation: Participate in and support the development of the IT strategy, aligning initiatives with the organization's overall vision and goals.

Job Requirements

Required Education and/or Certifications

B.A/B.S.

Required Work Experience

10+ years of progressively responsible experience7+ years’ experience in IT with emphasis on ITIL, ITSM, IT Operations, LeadershipInsurance and financial services experience preferredOr any combination of education and experience which would provide an equivalent background

Salary Band: 08C

This selected candidate will be expected to work hybrid in Indianapolis, IN or remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For All Positions

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.