Project Manager, Customer Incentives (Rewards, Sweepstakes) [74518]
📋 Role Overview & Responsibilities
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Project Manager, Customer incentives for a Global Fortune 500 Financial Services client. Teams are very collaborative and have a passion for creating cutting edge digital experiences.
You’ll join the Marketing team to manage sweepstakes, contests, trial memberships, discounts, referrals or similar promotional campaigns. This is a 6 – month project + extension (possible convert to perm) opportunity. The team is located in San Francisco, and is fully remote.
Project Manager, Customer incentives Responsibilities:Provide Expert User Guidance: Serve as a product and service expert in incentives operations, offering comprehensive support and guiding users through the intricacies of the user experience from onboarding to completion.Manage Critical Processes: Oversee a diverse range of critical functions within incentives operations, including treasury management, prize allocation, legal compliance, entry processing, winner selection and notification, and prize fulfillment.Foster Cross-Functional Collaboration: Collaborate closely with internal departments such as Product, Marketing, Legal, Data Science, and Program Management to ensure seamless alignment and achieve shared objectives.Champion Operational Excellence: Play a pivotal role in our global operating model by driving continuous improvement, optimizing processes, and ensuring the smooth execution of incentives campaigns.Advocate for User Needs: Act as the voice of the user within internal teams by providing valuable feedback and insights to enhance our offerings and deliver a superior user experience.
Project Manager, Customer incentives Requirements:A minimum of 2 years of experience working in a user-facing role within a technology company.Proven ability to communicate effectively across diverse support channels.Strong analytical and problem-solving skills with a demonstrated aptitude for identifying process inefficiencies and developing effective solutions to optimize operations.Demonstrated flexibility and adaptability to thrive in a fast-paced, high-growth environment.A proven track record of successful collaboration with cross-functional teams.The ability to lead by example and set high standards for performance and work ethic within a team setting.
Preferred Qualifications:Experience managing sweepstakes, contests, or similar promotional campaigns (a plus).Fluency in a second language (a plus).
Perks & Benefits:Medical, Dental, and Vision InsuranceLife Insurance401k ProgramCommuter BenefiteLearningEducation ReimbursementOngoing Training & Development*To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.To learn more about this Project Manager, Customer incentives opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
There is no application deadline for this posting because we are accepting applications on an ongoing basis.
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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