Medical Receptionist

Organization SummaryOphthalmic Consultants of the Capital Region provides a comprehensive model of eye care with experienced specialists, ophthalmologists, optometrists, and opticians providing patient-centered eye expertise in Albany, Clifton Park, Schenectady, Schodack, and Troy. Whether a patient is visiting us for a routine visit, to treat a common eye condition or has a more serious eye disorder, we endeavor to provide the highest standard of comprehensive eye care services with excellence and compassion that will consistently exceed expectations. It is a simple philosophy that we hold true—patient first in everything we do. Position Summary:Medical Receptionists are responsible for maintaining front office operations and representing the practice with professionalism. This position requires greeting patients and handling their requests, placing outbound calls to patients, and handling all administrative tasks including, but not limited to, patient check-in, check-out, receiving payments, and answering telephones. Essential Duties & Responsibilities:Greet patients, add/verify patient demographics, obtain insurance information and scan all payer insurance cards. Ensure patients have any applicable referrals.Review all doctors’ schedules daily to determine availability and strategic placement of triage patients.Provide efficient and professional telephone services; answer telephones, make/cancel/reschedule appointments.Accurately schedule/re-schedule appointments. Accurately take messages or triage to the appropriate staff according to established protocols.Document the “notes” section of the patient account regarding any pertinent information.Secure all daily money and provider prescription pads in the office safe each evening.Place daily work and patient charts in the assigned secure location upon leaving.Accurately document daily collection and balance all financials to the appropriate reports.Assure the readiness of the reception area for each working day; open/close the office at the designated time and have all front desk activities fully operational at the start of business hours.Maintain patient confidentiality and adhere to HIPAA and other healthcare regulations.Travel to office locations, as needed, for reception coverage and meetings.Coordinate necessary activities with Medical Records.Maintain forms and office supplies required for front desk activities.Maintain a clean and orderly work area.Complete copying, filing and scanning, as necessary.Perform other clinical and administrative duties as needed/assigned.

Required Minimum Qualifications: High school diploma or equivalent.Software proficiency, specifically with Microsoft products and Electronic Medical Records (EMR) applications.Valid NYS driver’s license.Ability to effectively and respectfully communicate with patients, providers, clinical staff, colleagues, managers and others.Excellent organizational skills with attention to detail.Attentive to patient needs/excellent customer service skills.Ability to work collaboratively with all team members to ensure quality patient care at all times.

Preferred Qualifications: One or more years’ of medical office or healthcare experience.Medical Administrative Assistant Certification (CMAA).

Additional Information: This position requires work to be performed on-site in one or more of our medical office locations. Ability to travel to and between our office locations is required. All applicants must be legally authorized to work in the United States.

Compensation and Benefits:Ophthalmic Consultants of the Capital Region offers competitive pay and a comprehensive benefits package for full-time employees including medical, dental and vision coverage, flexible spending and dependent care accounts, as well as a wide array of voluntary benefit offerings such as disability, life and critical illness insurance. Full-time employees also enjoy generous paid time off including seven (7) paid holidays and a 401k plan with employer contribution.

Ophthalmic Consultants of the Capital Region is an Equal Opportunity Employer and does not discriminate against any protected class of job applicant or employee in our hiring and employment practices. Compensation offers are based on experience, skills, and education. Benefits and benefit eligibility can vary by position, and exclusions may apply for some roles.