Exhibitor Services Rep.

Overview

At Orange County Government, Florida we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that positively impact Central Florida and help shape the future of our community.

The Orange County Convention Center is seeking to hire an Exhibitor Services Representative with Convention Center Event Operations. This position is responsible for accurately processing all service orders assigned for Convention Center events and coordinating exhibitor telemarketing efforts. Extensive public contact and must possess good communication skills, be customer oriented, have a strong attention to detail, and be able to perform multiple tasks.

Representative Duties

Updates and maintains event information utilizing the Convention Center event business management software to generate status and summary reports.Reviews completed Exhibitor Kit and notified client and/or Show Management / Exhibitor Management if any omissions or discrepancies are found.Reviews each shows event website for accurate information and coordinates the placement of Orange County Convention Center links on client’s web site.Reviews each shows contract to assure all contracted services have been arranged.Communicates with Exhibitors via e-mail, fax and telephone.Summarizes and prepares deposits for the Finance Section.Develops relationships and acts as a liaison with internal and external support partners assigned to each event.Ensures clients follow all procedures and guidelines.Inputs and processes all service orders.Obtains and maintains electronic exhibitor lists for use in telemarketing efforts.Provides any assistance required of exhibitors, clients, or other customers.Attends pre-planning meetings, as assigned.Provides show site support and works at service desk during events, move-in and move-out.Meets the Center of Hospitality (CoH) standards.Must be able to work irregular hours including evenings, weekends, and holidays.Performs other related duties and projects as assigned.

Minimum Qualifications

High school graduate or equivalent and four years of responsible administrative, fiscal, sales or customer service experience. Completed coursework towards a degree from an accredited institution may substitute for experience on a year-for-year basis.

Preferences

Bachelor’s degree from an accredited institution in Hospitality, Communications, Business, Management, or closely related field.

Notes

The selected applicant will be required to submit to a pre-employment physical/drug test and a background investigation screening process that includes fingerprinting and a polygraph exam. Favorable results must be obtained for employment.

Please complete each section of the application in detail as only information provided by the applicant regarding their work experience and education on the application will be used to determine the applicant's qualifications for the position. Applications that show no employment history, no employment dates, leave number of hours worked per week blank, show duties left blank, or state "see attached resume" will be disqualified, considered incomplete, and will not be reviewed. Applicants selected for hire in Orange County must successfully complete a background check, physical and drug screening prior to the start of employment. Please read the entire posting and print a copy for your future reference, as you may wish to refer to it during the recruitment process. Please ensure that the phone number and email address on your application is accurate, and that it is an email account that you check on a daily basis as we will be using this to contact you for various steps in the hiring process. Should we need to communicate with you, we will only use the email listed on the application. Please check your spam/junk email folders as well as your inbox.

Application Deadline

Posting Date: 4/5/24

Closing Date: 4/19/24

(Posting is subject to close without prior notice)

Salary

$18.80 - $21.15 / Hourly

Salary Based On Qualifications.

Address

Orange County Convention Center - 9800 International Drive, Orlando, FL 32819

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

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