Chief Marketing & Retail Officer

Great Opportunity for Chief Marketing & Retail OfficerOrange County’s Credit Union is investing in a leader: Chief Marketing & Retail Officer to contribute to our mission of innovating our business and creating a superior member experience.

The CMRO will lead a team of 150 Associates across all Member Experience oriented functions for the Credit Union, including retail banking and branches, operations, call center, loan servicing, collections, member service operations, marketing, public relations, communications, philanthropic giving, and community relations.

How You Will Make an Impact:• Develop, articulate, and execute the overall business strategy for the defined business units.• Participates in the decision-making process as a member of the executive team.• Continually examine member needs and concerns across all delivery channels and recommend changes that will result in easier and improved Member experiences.• Implements a service and sales culture throughout the Credit Union to promote membership growth.• Continually examine member needs and concerns across all delivery channels and recommend changes that will result in easier and improved Member experiences.

The Experience You Will Bring• Bachelor’s degree required, Master’s degree preferred. • At least fifteen (15) years combined retail/consumer banking experience with proven sales and operations management and people management skills.• Strong leadership and management acumen with a proven record of accomplishment of serving as a change agent by formulating and executing growth-oriented strategic plans that drive exceptional performance.• Previous experience engaging and interacting with senior level executives and board members.

What Will Make You Stand Out• Strong people and leadership skills• Impressive Executive presence• Excellent communication skills• Ability to develop and execute strategic goals

Base Pay RangeThe base pay range noted represents the company’s good faith range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and other factors. $247,540.00 - $330,000.00

Your Benefits Start Day 1Your wellbeing is important to OCCU, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and generous paid time off options including: Vacation, Sick and Holidays• Competitive 401(k) savings plan with company match and an additional contribution regardless of participation

We perform thorough background checks, credit checks and pre-employment drug screening. EOE