Service Center Representative (Multiple Positions)

Initial Posting Date

04/08/2024

Application Deadline

04/22/2024

Agency

Department of Transportation

Salary Range

$3,617 - $4,993

Position Type

Employee

Position Title

Service Center Representative (Multiple Positions)

Job Description

Transportation Services Representative 1 – Service Center Representative (Multiple Positions)

Oregon Department of Transportation

Commerce and Compliance Division

Commercial Vehicle Tax Service Center

Salem

The Role

Bring your customer service skills to our Commerce and Compliance Division as a service center representative. In this role, you will answer questions in a call center environment from commercial truck drivers and the general public. You will determine and collect appropriate fees, explain complex rules, laws, policies and procedures, review registration information, enter data and assist with issuing various permits. If you have strong communication skills and a desire to provide outstanding customer service, apply today!

Notice to Applicants: Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A Day In The Life

Explain, summarize and apply laws, rules, policies, procedures and regulations and programs to ensure customers understand compliance requirements.Stay informed about legislative, policy and procedure changes.Review carrier information to verify registration requirements have been fulfilled.Calculate and collect appropriate fees for each transaction.Accurately enter data for motor carrier applications and forms.Analyze and reconcile documents to revenue and balances for the business day.Answer motor carrier questions related to weight-mile tax and account issues or concerns via phone and email.Assist in establishing temporary permits and accounts and explain the use of forms for various transactions.Work is performed in a high-volume call center environment.Hours of operation are 6:00 a.m. – 6:00 p.m. (PT), Monday – Friday. This position requires participation in a rotating shift every six months to ensure coverage during hours of operation.To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s In It For You

Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.Competitive benefits packages which can be estimated using our compensation calculator.Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the Classification and Compensation page for more details.Public Service Loan Forgiveness opportunity!

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Minimum Qualifications

Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures.

AND

Experience or training using computers to retrieve and input data.

Completion of an associate's degree will substitute for one year of the public contact experience.

What We’d Like To See

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

Experience with a high volume of public customer services and responding to inquires in person or by the phone.Experience working collaboratively with all types of people and providing excellent customer service.Experience explaining complicated rules, statutes, and policies.Experience in problem solving and decision making.Strong communication skills with demonstrated ability to ask questions, clarify information and formulate conclusions to determine appropriate service or course of action needed.

How To Apply

Complete the following required steps:Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.Complete questionnaire. Answer the checkbox-style questions before submitting your application.After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.

Additional Information

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.We may use this recruitment to fill multiple or future vacancies.We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.This position is not represented by a union (unrepresented).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

Customer Service, Call Center, Compliance