PAS Specialist

Department Overview

The Patient Access Service Specialist gathers, and records required information about patients and provides specific customer services, which include screening for financial eligibility, confirming health insurance coverage and individual obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in an office or clinic setting.

As the PAS Specialist within the Center for Women's Health, you will assist with bridging the gap between check-in and check-out of our patients. In addition to that function, a part of the PAS Specialist's role is to answer the phones coming into the Center, schedule appointments, direct patients to where they need to go and answer any questions. Within this position, you will be the first person the patient talks with when calling, and you must possess excellent customer service skills.

Function/Duties of Position

Schedule Patient Appointments

The PAS also work in the Call Center within the CWH. In the Call Center, the PAS answers the incoming phone calls. They are scheduling appointments, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system. They also will arrange patient transportation through OHSU's internal transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.

Customer Service

Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.

Check Patients In

When the patient arrives for their appointment, the PAS greets the patients and confirm that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements, verifies the demographics, Insurance, and appointment time. The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the CWH, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient.

Required Qualifications

Six months of work experience in a medical office setting, including high volume direct patient contact OR One year of work experience in a high volume direct public contact position. Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge And Skills Required

Basic computer keyboarding skills including typing of 30 - 45 wpm. Detail oriented, highly accurate, and able to multi-task. Ability and experience working within a team

Preferred Qualifications

4-year College Degree Experience working in a Women's Health Clinic. 1-year experience in a customer Service related field, which includes high volume/ multi-lined call center phone work.

Additional Details

This position is a Women’s Health Clinic so the PAS may be exposed to human fluids/tissues on occasion.

Pay Range: $22.50 - $30.45 per hour

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.