Receptionist - Imaging (Full-Time)

JOB SUMMARY

The basic function of the Imaging Department receptionist is to efficiently process all patient office visits while providing exceptional customer service.

QUALIFICATIONS AND EDUCATION

Education

High school diploma or its equivalent required OR 5 years of work experience.

Qualifications

One year of experience in the medical field preferred.Knowledge and understanding of medical and billing procedures.Ability to effectively use a computer and phone system.Ability to work efficiently and prioritize tasks in a high volume practice.Must understand the procedures associated with managed care plans.Must be personable and friendly at all times.Must be able to work as a team member and assist co-workers.Must have professional and effective communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets patients/visitors in a professional, courteous and helpful manner.Verifies patient demographic information and updates computer system.Scans/Copies all insurance cards.Collects and verifies managed care referrals.Registers patients for visit.Answers telephones promptly, identifies self and directs calls as appropriate.Covers other receptionists during absence, including the DME Department.Provides rotating on-call coverage for weekend hours.Maintains a positive and professional attitude towards patients, co-workers and physicians. Keeps work area orderly and neat.Handles difficult situations tactfully.Posts charges, cases, referrals and any additional pertinent information.Issues work and/or school notes.Schedules appointments internally and for external referring offices.Reviews proper prep instructions for certain exams (US, DEXA, CT)Creates various orders ensuring that all pertinent information is collected and correct. Reviews MRI/CT/US/XRAY orders in advance for errors and follows up with the proper team or office for corrected order before acquiring orders to Cleveland.Utilizes two separate systems, Medent & Cleveland Clinic (Syngo) on a daily basis.Reviews Imaging reports and charges.Stays on top of buckets for Cleveland Reports, Documents, Inbound/Outbound faxing, TO-DO’s, Order Buckets, and Scheduling OverflowBack – up for assisting research requests for MRI Clearance. Utilizes Craneware for Medical Necessity check. Reconciles daily charges/payments.Trains and mentors newly hired Receptionists.Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct reports.

LANGUAGE SKILLS

Must be proficient in the English language, both verbally and written, in order to communicate effectively with patients, co-workers, physicians, vendors, and the general public.

PHYSICAL DEMANDS

Prolonged sitting. Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances. Occasionally lifts 25 pounds while assisting with patient transfers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Climate controlled environment with occasional periods of being outside.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.