Human Resources Generalist

YOUR NEXT OPPORTUNITY IS NOW BOARDING

Join OTG as an HR Generalist now at EWR Airport and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.

WHY OTG?

By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.

Role And Responsibilities

Position Summary

The HR Generalist will not only be an administrative expert and a crew member champion, but also a change agent and a strategic partner for the business. Together with operation managers and the HRBP, the HR Generalist will work on setting priorities, driving values, and delivering business results.

Responsibilities

Coaching And Consulting Leadership About HR Matters

The HR Generalist must have a clear understanding of the way current and future challenges affect the crew members in their terminal(s):

Be up to date on employment laws and regulations, as well as other legal requirements (US and Canadian employment law) regarding people management, to help leaders ensure compliance. Understand and well-versed in labor relations, CBAs, and negotiations. Understand and conduct thorough investigations, crewmember counseling, and exit interviewing. Review and assist in proper documentation of crew members. Audit airport investigation record keepingAssist in crewmember relations investigation through the OTG HUBGather info for work injuries and worker’s compensation claimsBe a proxy for other HRBPs when they are out of the terminal for a length of time. Jump in on HUB tickets and be a proxy when neededUnion grievances? \Notifying Union of Status Changes and Grievance DeterminationsAuditing Dayforce Profiles for any missing informationBuild/Maintain strong relationships with Airport Leaders and HRBPsPoint of contact for worker’s compensation information

Building a Competitive Organization

Assist line managers deal with organizational, crew member and change-related issues. Implement and support reward and recognition interventions to increase bottom-line results and crew member engagement.

Champion Of Culture And Crew Member Experience

Maintain a strong organizational culture, as well as continuously improving the crew member experience, is a core responsibility of an HR Generalist.

Provide advice and suggestions for culture-related initiatives, such as cultural transformation. Implement HRM interventions on crew member wellness, diversity and inclusion, or talent management. Working together with management and personnel to solve conflicts and help facilitate positive crew member relations, maintain a good working environment, build morale, and decrease unwanted turnover.

Qualifications and Requirements

Data Proficiency

Ability to read and interpret dashboards and reports containing complex data Understanding of HR analytics techniquesFamiliarity with data collection methods, both quantitative and qualitative

Digital Proficiency

The HR Generalist should be able to use technology to increase efficiency and drive business results.

Experience using HR technology (such as an HRIS) to create and implement HR strategy. Apply HR management practices, and track spending. Proficiency with the MS Office Suite and/or Google Suite

People Advocacy

The HR Generalist will need to be the champion of the crew members who advocate for the crew member and push back when needed. They also need to have solid legal and union knowledge to best support the crew members and the business.

Knowledge and/or experience with national and regional labor law, union contract and labor relations and tax and social security regulationsUnderstanding of HRM techniques and excellent people management skills Excellent mentoring and relationship building skills. Ability to actively listen and empathize with others.

Other Skills

Great communication and presentation skills Great organizational and multi-tasking skillsSuperb problem-solving skillsMaintaining Crewmember employee records, compliance and accurate detailed record keepingA good understanding of the many disciplines within all the HR functions, including diversity and inclusion, performance management, compensation and benefits, talent management, crew member and union relations, etc. Excellent stakeholder management and developing good work relationships across OTG. Good change management and project management capabilities

Preferred

Bachelor’s degree in a field related to Human Resources Management, organizational studies, or business management/administration. 2+ years’ experience, preferably in a fast-paced environment.

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.