Regional Audiologist

Overview

The Regional Audiologist works with their Account Managers and Inside Sales to focus on new accounts, declining accounts, new product buyers, accounts that attend seminars, follow up on their account visits to increase market share. The role requires making pro-active outgoing telephone calls assisting with fitting, fine-tuning and product selections. They offer G2A trainings in which they provide fitting and product training remotely.

Responsibilities

Provides outbound telephone support focusing on new accounts, high level report, return for credit report, new product launch and other sales opportunities in the region with a target of 25 calls/day. Offer G2A trainings to provide hands on training with Genie software with a target of 2 trainings/day in order to build confidence with Oticon products and accessories. Provide G2A promotion post trainings in order to have products and accessories available to program to ensure comfort with their patient fittings. Conducts outbound follow up phone calls with accounts to ensure first fit is a success, basic competencies in dispensing products and accessories to ensure competency for a target talk time of 2 hours/day. Train new employees on software, tinnitus, accessories, programming devices, earmolds, etc. Communicate with Account Managers to assure that everyone has the necessary information on the activity of the customers by documenting all phone calls and contacts through CRM system. Attend one on one session with Regional Audiology Manger twice/month to focus on call recordings, challenges, success, projects, etc. Attend monthly team meeting with Regional Audiology group to focus on specific topics such as sales processes, phone skills training, guest speakers from different departments such as Client Systems, Audiology, Production, etc. Ensures a positive Oticon experience with every contact to develop long term customer relationships. Is involved with testing new products before launch date. Subject matter expert for testing the new Genie software with each new product release. Participates in product launch meetings providing feedback from the customer point of view.

Qualifications

Assertive, creative and quick thinking. Positive ability to work as a team player and individual contributor. Have strong customer service and communication skills. Excellent verbal and written communication skills, including listening, speech and telephone voice. Strong organizational skills and be detail oriented with excellent follow-up skills. Several years’ experience working in the department. M. A. or AuD Audiologist and minimum of 2 years experience in the profession and hearing aid dispensing experience. Knowledge of Microsoft Excel, Microsoft Word and Microsoft Outlook. Some travel is required.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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