Fixtures Customer Service Representative- Technical
📋 Role Overview & Responsibilities
Date Posted
2024-04-11
Country
United States of America
Location
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
The Otis Service Center in Bloomfield, CT has an opening for a Fixtures Customer Service Representative. The ideal candidate will be responsible for handling and assisting in multiple customer support roles, specializing in providing technical solutions to Otis branch personnel. The position is a critical touch point between the Otis branch offices and Otis Service Center colleagues that support multiple lines of the business. Excellent written and verbal communication skills are required.
On a typical day you will
Continuous support for incoming daily customer service requirements; including new orders, pricing support, order status, and tracking.Lead the coordination of returns, repairs, and reworks as identified by Otis branches to support job installation requirements.Actively engage engineering and manufacturing to support Otis branch needs for technical solutions on the Otis fixtures offering.Provide estimating and ordering support for the Unitec and New Equipment business lines of fixtures manufacturing.Additional Material & Time (AMT) support for the Florence CLC.Understanding and training of the fixtures ordering process to support branch sales reps.Support of the Fixtures phone hotline.Support of the department lean objectives, including but not limited to continuous updating of standard work processes.Participation in conference calls with Otis branch offices to support the Modernization CLC on fixtures questions.Adhere to the OTIS ABSOULTES: Safety, Ethics, and Quality
What You Will Need to be Successful
High School Degree with 3-5+ years’ experience in a Customer Service/Manufacturing support roles or equivalent.College degree in Business Administration or Business Management preferred, in lieu of work experience.Demonstrated organizational, inter-personal and excellent analytical skills.The ability to work as both an individual contributor and in a team environmentExcellent verbal, communication and customer service skills are a must. A working knowledge of Microsoft Word and Excel is required.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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