Computer Field Analyst (IBEW)
📋 Role Overview & Responsibilities
Requisition ID # 156668
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Onsite
Job Location: Salinas
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining.
An employee who, without direct supervision, performs but is not limited to second- and third-tier software support, deployment, installation, troubleshooting, repair , testing, configuration and maintenance of all end-user computing devices, software and systems that affect their respective functionality; such as, but not limited to, computers, mobile devices, audio/video (AV) systems, operating systems, presentation systems, enterprise software, specialized software, asset management processes, end-user device networking software, release management, directory services, imaging devices, end user device peripherals, and critical Line of Business computer systems and facilities.
This position is strictly to support our Salinas, CA office.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $34.53, subject to collectively bargained wage increases.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. This position is subject to collectively bargained hourly wage rates.
Job Responsibilities
Order hardware/software for end users where applicable.Possess excellent customer service skills. Experience to perform these duties with skill and efficiency.
To better represent the communities, we serve within a timely manner, applicants who live within 50 miles of the headquarter location will be given preference.
Qualifications
Minimum
CA Class C License, or equivalentRecord of age 18 years or olderHigh School or GED-General Education Development-GED DiplomaCompetency in building strong customer relationships and delivering customer-centric solutions
Desired
Record of Residence within 50 miles of job description 1 year of experience in IT service/help desk or field support technical experience in pc use, maintenance, troubleshooting, repairs, networking, software & hardware installationExperience in troubleshooting A/V issues. Experience with remote supportExcellent oral and written communication skillsExperience and knowledge of PG&E Gas and Electric operations or other Utilities Able to resolve higher complexity requests & incidentsStrong analytical skillsExpanded technical/troubleshooting skills.Comprehensive knowledge in technical aspects of designated team’s functions
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