Product Owner, Expert

Requisition ID # 156888

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Fairfield

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

The Product Owner provides a clear vision of the product that will be built. From the vision the Product Owner forms well defined user stories, prioritizes user stories and backlog and provides a clear-time line of the product. Maintains the technical integrity and quality of the features/components the team is responsible for. The Product Owner focuses on the end-user experience, needs, and features that drive a roadmap to deliver their vision. Builds and maintains relationships that allow the Product Owner to act as the liaison for the overall Incident Process. Responsible for overseeing and optimizing incident management Standard and processes collaborating with teams to ensure timely incident resolution and minimize downtime. Uses influence to overcome hierarchal challenges.

This position is hybrid, working from your remote office and Fairfield, CA approximately twice per week or more, based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is

Bay Area Minimum: $128,000.00

Bay Area Maximum: $218,000.00

Job Responsibilities

Identifies the appropriate customer audience, their preferred communication channels, and potential customer response benchmarks. Establish KPIs and generate reports to track performance and identify trends Leads moderate to complex projects with a medium to high corporate or functional priority. Acts as primary liaison between various departments, Stakeholders, business community, and lines of businesses. Develops implementation plans and establish processes to introduce ITIL practices. Develops new tools, resources, communications or to improve current processes. Provides product feedback and customer insight to support product development. Facilitates meetings with Information Technology Leaders to share vision and progress in Incident ITIL tools and processes.

Qualifications

Minimum

High School or GED-General Educational Development-GED Diploma Job-related experience, 5 years

Desired

Bachelors Degree or equivalent experience Experience as Product Owner, Agile environment, 5 years ITIL Certification