Resident Service Engineer - Indianapolis, IN

Resident Service Engineer - Dayshift

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You’ll Do

Scheduling tasks at a customer’s job sitesTroubleshooting issues, quickly and effectively, using technical drawings and documentationWork cross-functionally with R&D, Software and Quality Engineering teamsPerforming routine maintenance and emergency services as they ariseContinuous learning, including the customer’s operational processes, packaging designs, technical specificationsInstallation of Packsize solutions and training others to use and maintain itBasic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricityExcellent work ethic and time management skills

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

Customer service focusKnowledge of Windows platformsKnowledge of and effective use of hand toolsKnowledge of mechanical platformsAbility to work independently with little or no direct supervisionBasic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not requiredAssociates Degree, Vocational Training or equivalent experienceBachelor's Degree in a related area preferred

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

Communicate with others to exchange informationWork within a production facility, warehouse, or manufacturing environmentMove yourself in different positions to accomplish tasks in various environments, including tight and confined spacesConvey yourself great distances within and around various work sites and from one work site to anotherRemain in a stationary position, often standing for prolonged periods.Work in a noisy environment at various temperaturesMove objects (equipment, machinery, and products) weighing up to 50 lbsAscend and descend ladders, stairs, scaffolding, ramps, steps stools, and the likePerform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

All work is performed at customer’s facilitiesAvailable on-callOvernight travel may be required, for initial and periodic trainingAbility to travel by vehicle or airplane, domestically.

Salary And Benefits

Packsize offers a competitive benefits package including Paid Time-off, Paid Parental Leave, Health Insurance (Medical, Dental, Vision), Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.

The salary range for this role is 70,000 USD - 75,000 USD,; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.