Community Management Lead
📋 Role Overview & Responsibilities
The CompanyFounded by Apple / Instagram veterans and backed by top Silicon Valley VCs, Palmstreet.app is the #1 live-shopping platform for exotic plants and handicrafts, and is rapidly expanding into more categories.Our vision is to become the online main street of the world, where fun experiences and unique products are accessible anytime, anywhere.
The RoleThe Community Management Lead will start as a senior individual contributor, and transition to a people management role as we expand. The outcomes and tasks include:Make sure it feels safe in the communityCommunity conflicts are monitored real-time and handled quicklyInternal updates are provided daily, so team members are kept up-to-dateThe community rules are fair and well-communicatedCommunity updates are announced weekly, so the whole community is aware of the new rules and feels safeCommunity guidelines are updated periodically, to guide both our own actions and the community behaviorThe community is fun and supportiveThe vibes in live streams are fun and supportiveThe sellers have all the tools to manage their own live streams and know how to use themTrain a live moderations to realtime support live stream questions and issues
Who You AreEmpathetic to both the sellers and the buyersGreat communications, both verbal and writtenEnergetic and positive; able to manage a lot of negative emotions, and turn them into positive vibesSkillful in handling the community - knows when to be harsh and strict, when to be persuasive and cooperativeCan efficiently work with a global team in different time zones
Minimum Qualifications2+ years' experience working as a customer support manager in e-commerce platforms, or community manager in social media companiesExperience working in early-stage startups
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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