Zone Manager

Position Description Summary

Zone Managers at Paradies Lagardère are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer. Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops. A Zone Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.

Duties And Responsibilities

Exceed First Class Service standards and behavior with every customer, business partners and peersPerform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.Facilitate opening and closing procedures for all storesDirect the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions proceduresEnsure store merchandising standards are consistently executed per the company guidelinesCoordinate and monitor staffing levels to maximize sales and service potentialAchieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special eventsDirect, coach, and train Associates in their daily job assignmentsRepresent and support the company by fostering strong business relationships within the airport communityContribute feedback on Associate reviews and provide input on Associate counseling

Position Qualifications

High school diploma or equivalency required / Bachelor’s degree preferredAbility to work various shifts in a 7/365 day team oriented environmentExcellent customer service skills and ability to communicate effectively using the English languageStrong interpersonal/organizational skills with ability to motivate othersSelf-starter able to prioritize various tasks and adapt to unexpected situations simultaneouslyProficiency required in reading, writing, mathematics, cash handling/ reportingComputer literacy and working knowledge of MS Office preferredAbility to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirementsStanding for long periods of time and the ability to work in environments with varying temperaturesAbility to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances