Product Manager (Operations)

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We’re looking for a Product Manager to join us in building the world’s most robust ecommerce marketplace prep system. Our combined data, software, and processes ensure we have the scalability, accuracy and speed required to innovatively support the needs of both our full-service brand partners as well as 3PL customers. As a product manager, you will work closely with our Operations teams, UX Designers, and Developers to build new capabilities that further that vision in both existing and new services.

Frequently Asked Questions

What is a day in the life of a Product Manager?

Lead 0-1 development as well as continuous improvements in our Warehouse Management SystemMaintain product roadmap continuously prioritize projects based on company goals, team KPIs, and executive stakeholder feedbackCollaborate closely with other PMs for cross-functional deliveries and dependencies Manage end-to-end delivery success (ideation, development, and launch)Discover, define, and measuring opportunities and impactCollaborate closely with stakeholders, UX design, and tech teams to define and deliver solutions at the intersection of our people, process, and technologyClearly capture software requirements; work closely with UX design and tech teams to understand design, front-end, and back-end architecture

What will I need to thrive in this role?

Bachelor’s degree in related fieldPrior product management experience or experience in fields requiring related skillsets (consulting, operations, software development, business intelligence, etc.) Demonstrated ability to perform in top 10% of your peersDemonstrated ability to navigate across various technical and business teamsDemonstrated ability to grasp complex concepts and drive product initiatives forwardExcellent communication skills to articulate user needs, product value, and engineering scope effectivelyStrong prioritization skills and capacity to make tough decisions

What will make me stand out during the interview process?

Executive presence and stakeholder-sense, with the ability to communicate clearly and drive alignment across multiple stakeholdersAnalytical self-starter and fast learner with natural curiosity and a hunger for learning moreComfort defining your path in an ambiguous environmentFamiliarity with navigating diverse systems (warehouse and transportation management, etc.)Interest in logistics or supply chain domain and solving industry-specific challenges

What is the team like?

You will work closely with your team, consisting of UX designers and software developers located in the US and India as you deliver new features and continuous improvement in our Warehouse Management Software. You’ll collaborate with other PMs for interdependencies and related deliveries and will report to a Principal PM with the Operations organization.

Sounds great! What’s the company culture?

We are looking for individuals who are

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

Initial phone interview with Pattern’s talent acquisition teamVideo interview with a hiring managerOnsite interviews with panels of department leadersFinal video interview with a member of the Product teamProfessional reference checksExecutive reviewOffer

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examplesBe ready to talk about how you can add value and be the best addition to the teamFocus on mentioning how you would be partner obsessed at PatternBe prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

Unlimited PTOPaid HolidaysOnsite Fitness CenterCompany Paid Life InsuranceCasual Dress CodeCompetitive PayHealth, Vision, and Dental Insurance401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.