Ops Support Assistant

Pavion and our family of companies are seeking a talented and motivated Ops Support Assistant to join our integration business unit.

Primary Responsibilities

Be a part of the core operations of the business by being the first interaction all our clients have when reporting issues or making requestsHandle incoming telephone callsGive exceptional customer service in a timely fashionA consistently positive approach to your work that is rooted in a business-like professionalismProven computer skillsExperience with a CRM or Ticketing applicationDemonstrate experience performing extensive research to resolve complex customer inquiriesComfort and confidence when interacting with internal and external partners and clients/customersExcellent customer service and office administrative skills2+ years' experience of proven performance in a goal-driven customer-focused environment desiredAbility to simplify complex problems and build solutions. Experience with Microsoft Office requiredExcellent verbal, written, and social communication skills. Customer Complaints experience required. Proficiency in navigating basic office equipment and protocols. Flexible scheduling available in order to have weekend daytime hour coverage

Basic Qualifications

High school diploma or equivalent2 + years proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Preferred Qualifications

Computer SkillsPhone Skills

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.