Senior Manager, Billing Operations – Remote

Senior Manager, Billing Operations

Remote

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

Paycor’s Senior Manager, Billing Operations is responsible for managing the entire invoicing lifecycle. This role requires oversight and participation in the billing process, leveraging technology to develop scalable and standardized approaches for the billing process, invoice quality management and developing team metrics associated with invoicing quality and performance. It is also responsible for aligning the day-to-day billing operations including invoicing, quality control, and customer escalation management. This position supports billing audits identifies control weaknesses and takes necessary action to address them. The Senior Manager, Billing Operations reports to SVP, Finance Transformation & Digitization and collaborates cross-functionally with multiple departments (Client Service, Sales, Product Management and Finance & Accounting) to ensure Paycor’s billing integrity, accuracy, and efficiency.

Billing Enablement

Essential Duties and Responsibilities

Provides support to sales organization in the development of price bids and contracts, reviews and approves special deal conditions related to invoicingWorks with Pricing team to review new sales promotions and partners with the team to ensure promotions are configured properly in Salesforce, participates in user acceptance testing and post deployment validationMonitors product catalog (PCAT) changes for erroneous charges, partners with Finance team to audit price groups for accurate configuration to strengthen Paycor PCAT governance processesCollaborates cross-functionally to develop a billing approach in case of a new acquisitionEstablishes and supports billing framework for new business channels

Billing Operations

Oversees all billing related activities to ensure complete and proper billing for all revenueOwns the day-to-day billing operations process, leveraging advanced technology to ensure invoice accuracy and collectabilityAnalyzes and approves billing activities including but not limited to, billing case management, billing adjustment approval and management, re-pricing existing clients, annual price quality control and provides recommendations to improve the commercial buying experiencePartners with AR team and Finance Ops to validate concession and billing adjustments identified in operational reporting; captures process improvement feedback from analyst team and integrates with operational process improvement & general team planning.Manages the month-end close usage upload & invoicing process in accordance with Paycor close protocols, partners with Accounting and FP&A to investigate and eliminate billing issues in a timely manner. Builds enduring partnerships with key stakeholders across the business including but not limited to Product Management, Enterprise Applications, Customer Success, Sales and Implementation. Partners with internal teams on client-facing meetings where billing representation is required and partners with Zuora on Paycor’s roadmapHelps to shape and drive the Billing System product vision and strategyPartners with EA Product leaders to prioritize backlog and execute system roadmap milestones to enable scale and efficiencyManages Enterprise IT work orders submitted by the team, leverages case data to help formulate product backlog prioritization with leadership team to ensure invoice quality

Team Leadership & Development

Attracts and develops talent, leveraging and growing combined diversity of experience and skillsets to reflect short term and long term team and company goals and objectivesLeads, motivates, encourages, and enables direct reports to achieve departmental and organizational goalsSets and communicates clear vision and goals and establishes an effective way to measure performance against them, leveraging Paycor’s OKR framework

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in accounting, finance, or similar field.7+ years’ of progressive responsibility, relevant leadership and business experience required.Proven leadership and process management skills; ability to lead and influence the outcomes of others both directly and indirectly.Ability to handle multiple tasks in a fast-paced environment; flexibility and superior organizational skills required.Excellent verbal and written communication skills with ability to work effectively with associates and cross-functional business partners at all levels.Superior analytical skills and ability to translate data into actionable insights, recommendations, and decisions.Experience working with Enterprise Applications teams building business process automation, system consolidation, and value-added functionalityProficient in MS Office, including advanced Excel skillsWorking knowledge of SQL, Power Query, Power BIZuora experience preferredKnowledge of Salesforce.com a plusLean/Six Sigma training and/or experience a plus

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights Include

A flexible virtual-first work philosophy An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care Paid leave for birth parents, non-birth parents, elder caregivers, and military support Sabbatical opportunities for tenured Associates Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. In addition to base pay, $98,370 - $167,946 Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on the position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview proc