User Experience Researcher

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary

What you need to know about the role: As a UX Researcher within the UX Research team, you will play a role in developing deep understanding of customers globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible experience for our growing customers around the world. Your way to impact: As a UX Researcher you will be the voice of the customer. With some guidance, you will execute studies and research specific areas of a product domain. You will work across different domains supporting your cross-functional team.

Job Description

Meet our team

At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of qualitative and quantitative research methods. We start with asking the right questions and end with targeted deliverables and storytelling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers.

As a UX Researcher within the UX Research team, you will play a role in developing deep understanding of customers globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible experience for our growing customers around the world.

Your day to day

In your day to day role you will formulate, develop and execute on multiple research methods, identifying best methodology in partnership with other team members and executing with attention to detail and quality. Analyze data, develop impactful insights and deliverables. Present compelling and actionable insights and recommendations to multiple teams and leaders across the organization. Plan and deliver research programs within budget, timeline and project requirements. Play an active role in our thriving UX Research practice, and culture.

What do you need to bring

BA/BS + 2 yrs or Masters +1 yrs in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience. Experience with the standard set of research methods and approaches. Experience across products and platforms, financial services expertise an advantage. Experience with moderated and unmoderated usability methods.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $72700 to $176000

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0110223