MSP Engineer Level 3
📋 Role Overview & Responsibilities
Company Overview:Peak Solutions is a leading managed service provider offering comprehensive IT solutions to businesses of all sizes. Our mission is to deliver top-tier technical expertise, proactive support, and innovative solutions, enabling clients to focus on their core business objectives.
General Summary:Senior Engineers at Peak Solutions are seasoned professionals with extensive experience in networking, server technologies, and client management. They excel in both technical aptitude and communication skills, thriving in high-pressure environments where clients rely on strong guidance and prompt resolution of complex issues.
Position Overview:We are seeking a highly skilled and experienced Senior Engineer, also known as a Tier 3 Engineer, to join our dynamic team. This individual will serve as the highest point of escalation for complex technical issues, providing timely and effective resolution to ensure minimal disruption to client operations.
Key Responsibilities:Architecting, installing, configuring, and troubleshooting server operating systems, including file, print, and remote access services.Extreme administration of enterprise email applications, such as Exchange Server, including installation, configuration, and troubleshooting.Troubleshooting and configuring workstations, automating configurations, and testing workstation hardware.Working knowledge of data center technologies, including SQL clustering, enterprise backup systems, high availability load balancing solutions, virtualization technologies, and SAN architecture.Proficiency in cloud infrastructure, with working knowledge of Microsoft Azure or Amazon AWS, and M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP.Additional technical knowledge preferred, including TCP/IP subnetting, routers, firewalls, Remote Desktop Services & Citrix, DNS services, wireless technologies, and security fundamentals.
Qualifications:Minimum four years of experience as an Engineer in IT support or systems administration roles.Expertise in Active Directory, Microsoft Windows, Windows Server, Microsoft Exchange, Cisco switching, VLAN, routing, firewalling, mobile device support, server hardware technologies, data backup and recovery, corporate antivirus, and VPN connectivity.Multiple certifications preferred, including M365 Certified – Enterprise Administrator Expert/M365 (Security/Messaging/Teams) Associate, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, Security+.
Benefits:Competitive base salary plus bonus at 3-X W2 at 20%Comprehensive benefits package, including medical, dental, and vision coverageOpportunities for career advancement and professional developmentDynamic and collaborative work environment with a focus on teamwork and innovation
Promotion Criteria:Consistent billing above 2.75-X W2Positive client feedback and active participation in pre-sales activitiesRecognition as an area or subject matter expertMentorship of engineers/techs and driving new business to the companyAbility to drive business across Professional and Managed ServicesAwareness of recruiting opportunities with other high-quality engineers
Equal Opportunity Employer:Peak Solutions is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. We encourage and welcome applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, disability, or veteran status.Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftAbility to Relocate:Newport Beach, CA 92660: Relocate before starting work (Required)Work Location: In person
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This position is located in Newport Beach, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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