Principal Technical Writer, Intelligent Automation
📋 Role Overview & Responsibilities
Meet Our Team
Pega’s Technical Documentation team is seeking a Principal Technical Writer to enable Pega Community users in our world-class technology. Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.
We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first-time users of the Pega product line.
Picture Yourself At Pega
As the Principal Technical Writer for Pega Platform, you will work cross-functionally to document Enterprise security features for low-code application development environment and case management solutions. You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs of multiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content.
What You'll Do At Pega
Work with a global multi-functional team to design and implement comprehensive documentation for security-related platform featuresProvide thought-leadership in the design and implementation of technical documentation solutionsEvaluate Pega software products and provide feedback to improve internal functions and usabilityBecome well-versed in the architecture, design, and implementation features of Pega software productsIdentify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team
Who You Are
An intelligent, motivated, and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products, and the ability to organize and present a range of technical material to a variety of audiences.
What You've Accomplished
5+ years of relevant experience working as a technical writerStrong understanding of Security concepts and best-practicesExperience in generating documentation in an Agile development environmentProficiency in DITA documentation toolsEffective collaborator who can provide constructive feedback diplomatically
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company
Job ID: 20512
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This position is located in Waltham, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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