PCC Program Manager

Position Overview

The PCC Program Manager is responsible to administer the PCC (Pella Certified Contractor) program. This position will plan, organize, facilitate, and participate in PCC conferences, training, tactical events, and present PCC program to potential new PCC’s along with Sales Consultants.

Responsibilities/Accountabilities

Interact with trade sales consultants and business development representatives on a regular basis to facilitate bringing customers and prospects into the PCC program. Detailed knowledge of PCC Program offerings and use to register new PCC’s into corporate portal and onboard new PCC’s by providing welcome letter and packet, logo use agreements, and requirements of the PCC program. Understand customer business and programs to ensure cohesiveness between PCC program and branch driven sales initiatives. Verify annually data, orders, and contractor insurance is current and complaint with program requirements. Obtain contractor insurance certificates as needed. Communicate with sales consultant of PCC to ensure they are aware of PCC compliance, contact and requests needed, PCC enrollment and participation in the training and education programs. Develop and facilitate training on product and internal systems to PCC’s and R&R consultants. Facilitation can be one-on-one or in group settings. Participate with sales consultants in potential PCC conversation presenting the program benefits to recruit new contractor into program. Attend PCC Summit to participate and ensure PCC’s that are in attendance are attending the best presentation for their needs and development opportunities. Coordinate and attend company functions at the event (i.e. Dinner, lunch.) Provide a report to Team Members at the QTM on the current status of the PCC program. Promotes and facilitates continuous improvement activities in the department Other tasks as assigned by management

Skills/Knowledge

Provide superb customer service; ability to relating to and supporting a variety of customers Adept at resolving conflicts that may be complex or sensitive in nature Effective Time Management skills for organizing and completing daily tasks while accomplishing customer deliverables in a timely manner Understanding marketing delivery platforms to provide recommendations that best fit the customers needs Able to work with details, complexity and follow through Results-oriented, self-motivated; Exceptional planning and project management skills; problem-solving and requires analytics skills & general business acumen, Able to manage through distractions and stay focused on task at hand Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Focused on details and follow through High proficiency with Microsoft Office and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED. Bachelor’s degree preferred, 3 – 4 years marketing and/or training development and facilitation. Experience leading projects and collaborating with various departments. Knowledge of customer lifecycle marketing, including strategy.

Computer Skills

High proficiency with Microsoft® Word, Excel, Outlook, PowerPoint software applications and social media such as Facebook, Linkedin, and Google. Will be expected to develop proficiency in Pella proprietary software (i.e. CRM, PQM, etc.).

Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and leadership. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities