Application Support & Documentation Specialist
📋 Role Overview & Responsibilities
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities
Key Responsibilities
Ensuring all application development documentation adheres to agency and bureau policies and procedures.Developing and delivering a backlog template per application and maintaining and managing application(s) backlog.Developing and reviewing documentation and actively participating in finalizing documentation, including Technical Architecture Diagram (TADs), O&M Manual, Administration Guide, and other documentation consistent with agency guidance and policies.Ensuring all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.Developing and delivering annual documentation updates unique to each application.Monitoring installed applications to capture application analytics to facilitate development of user manuals and technical references.Coordinate with multiple offices and bureaus to review requirements and resolve requirements conflicts. Curating documentation for agency users and providing current information and other updates necessary to facilitate system users access to information.Accommodate business process changes, feature requests, bug fixes, and upgrades to supported platforms, major and minor releases for USAID Bureau for Humanitarian Assistance's primary Level 1 business services support system, Abacus.Maintain and manage application(s) backlog for ongoing government review and development prioritization.Support the approved governance entity (such as the Abacus Management Committee) and associated process(es) to facilitate and support sprint cycle development priorities that incorporate BHA stakeholder decisions and follow the USAID SDLC.Assist in coordination of stakeholder meetings and preparation of agendas and minutes as needed.Assist with working sessions with the key stakeholders to understand business needs and identify improvements.Utilize the Agency's ITSM Tool (ServiceNow™) Assist with coordination with multiple offices and bureaus to review requirements and resolve requirements conflicts.Create/update content for business process documentation and workflows, system documentation and application release reports, as well as other deliverables as requested.Contingent on Contract Award*
Qualifications
Basic Qualification
U.S. Citizen; with a Public Trust clearance0 -2 years of experience. Strong written and oral communications skills.Knowledge of Microsoft Office suite of tools.Ability to understand technical content and create documentation
Preferred Qualification
Active Public Trust or Secret Security Clearance.
Target Salary Range
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Paid Time-Off and HolidaysRetirementLife & Disability InsuranceCareer DevelopmentTuition Assistance and Student Loan FinancingPaid Parental LeaveAdditional BenefitsMedical, Dental, & Vision Care
Frequently Asked Questions
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